Terms & Conditions

Raj & Raj Pvt. Ltd. manufactures and sells furniture and storage solutions, including steel almirahs, wardrobes, lockers, dressing tables, shoe racks, storage cabinets, office furniture, and other related products.

We aim to provide durable products, accurate product information, secure payment options, and reliable customer service.

By placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and to provide accurate information when creating an account, placing an order, making payment, or contacting our support team.

We may restrict access to our website where necessary to protect our systems, customers, or business from fraud, abuse, or unlawful activity.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours, finishes, prices, and specifications are accurate.

However, minor variations may occur due to lighting, screen settings, manufacturing tolerances, or product improvements.

Customers should review the product details carefully before purchasing. Any material difference between a product and its advertised or agreed specifications will be handled in accordance with applicable law and our return and refund policy.

Product images, illustrations, and displays are provided to help customers understand the product and may not represent every detail of the delivered item.

All prices are displayed in Indian Rupees (INR), unless stated otherwise.

• Applicable taxes and other charges will be disclosed during checkout or before order confirmation.
• Delivery charges may vary depending on the delivery location, product dimensions, order value, and transportation requirements.
• Promotional offers are subject to their stated eligibility conditions and validity periods.
• We reserve the right to update prices and product availability prospectively.
• If an obvious pricing or technical error affects an order, we will contact the customer to resolve the issue lawfully. We will not treat a payment alone as permission to impose an undisclosed price increase.

The final price and charges displayed at checkout and confirmed for the order will apply, subject to applicable law.

Customers can select products, enter delivery information, choose an available payment method, and submit orders through our website.

Submitting an order constitutes a purchase request. An automated acknowledgement of receipt does not necessarily mean the order has been accepted. Order acceptance will be communicated through an order confirmation or other appropriate notification.

Raj & Raj may decline or cancel an order where legally justified, including where a product is unavailable, a technical error has occurred, or fraudulent activity is reasonably suspected. Customers will be informed where appropriate, and payments received for cancelled orders will be refunded as required by applicable law.

We may contact customers to verify order details or clarify delivery requirements before processing an order.

Customers are responsible for reviewing the order summary, product specifications, quantity, delivery address, and total payable amount before submitting the order.

We may offer payment methods such as UPI, debit cards, credit cards, net banking, or other methods made available at checkout.

• Payments must be completed through authorised payment channels.
• An order requiring advance payment may not be processed until payment is confirmed.
• Payment confirmation is subject to verification by the relevant payment provider or financial institution.
• Customers should not share passwords, OTPs, card security codes, or other confidential payment credentials with unauthorised persons.
• Refunds for eligible orders will be processed in accordance with the applicable refund policy and payment-provider requirements.

Customers who wish to cancel an order should contact Raj & Raj as soon as possible using the contact details published on our website.

Cancellation requests may be subject to the stage of order processing, including whether manufacturing, dispatch, or delivery has commenced. We will communicate the applicable cancellation outcome and any lawful conditions.

We will not impose cancellation charges contrary to applicable consumer protection requirements. Where Raj & Raj cancels an order after accepting it, any refund due will be processed in accordance with applicable law.

Nothing in this section removes any cancellation or other rights that customers may have under applicable law.

Delivery charges, service availability, and estimated delivery timelines will be displayed at checkout or communicated before the order is confirmed.

Delivery timelines may vary depending on the product, stock availability, manufacturing requirements, delivery destination, and transportation arrangements.

Customers must provide a complete and accurate delivery address and contact number. They should also ensure that the delivery location can accommodate the product's dimensions and that access arrangements are suitable.

Any applicable charges for special handling, unloading, installation, or other additional services will be communicated before the customer commits to the relevant service.

Customers are encouraged to inspect products when delivered and promptly report visible damage, missing parts, or incorrect items.

Delivery delays will be handled in accordance with the applicable order terms and consumer protection law. Delays attributable to circumstances beyond our reasonable control will be assessed on their facts and will not automatically remove any statutory consumer rights.

Raj & Raj's standard return policy is intended to cover products that are:

• Damaged during delivery or otherwise received damaged.
• Defective or affected by a manufacturing defect.
• Incorrect products delivered against the confirmed order.

Customers should contact our support team promptly after discovering an issue and provide the order number, a description of the problem, and supporting photographs or other reasonable evidence where available.

We may request a reasonable inspection or additional information to assess the claim.

Where a claim is accepted, the appropriate remedy may include repair, replacement, return, refund, or another remedy required by applicable law and the circumstances of the case.

Refunds may be available for eligible cancelled orders, approved returns, defective or damaged products, incorrect deliveries, and other circumstances in which a refund is required under applicable law.

Once a refund is approved:

1. 1We will confirm the refund decision and amount.
2. 2Refunds will ordinarily be initiated through the original payment method where practicable, or through another lawful method agreed with the customer.
3. 3We will process the refund within the period required by applicable law and the relevant payment-system requirements.
4. 4The time taken for the refunded amount to appear in the customer's account may depend on the bank, card issuer, payment gateway, or other payment provider.

Customers will be informed if further information is reasonably required to process an approved refund.

Raj & Raj will maintain and follow a clear operational refund-processing timeline that complies with applicable law and payment-provider requirements.

Warranty coverage varies by product. The applicable warranty period, covered components, exclusions, claim procedure, and service conditions will be provided in the product listing, warranty documentation, invoice, or other applicable order documentation.

Customers should retain their invoice and warranty documentation when submitting a claim.

Depending on the product and applicable warranty terms, coverage may be affected by misuse, improper installation, unauthorised modifications, accidental damage, or failure to follow supplied care instructions.

Any exclusion will apply only to the extent permitted by the applicable warranty and law. Nothing in this section limits statutory rights relating to defective products, product safety, or misleading warranty representations.

For warranty assistance, customers should contact Raj & Raj with their order details and a description of the issue.

Customers should use furniture according to its intended purpose and follow any assembly, installation, loading, and maintenance instructions supplied with the product.

Heavy furniture should be positioned safely and secured where appropriate. Products should not be overloaded or modified in a manner that compromises their structural integrity.

Raj & Raj will not be responsible for damage resulting from misuse or failure to follow reasonable safety instructions, except where liability cannot lawfully be excluded.

All website content, including text, product photographs, product descriptions, logos, graphics, videos, and other materials, belongs to Raj & Raj Pvt. Ltd. or is used with permission, unless stated otherwise.

No person may reproduce, distribute, modify, or commercially exploit such materials without prior permission, except where permitted by applicable law.

Purchasing a product does not transfer ownership of the company's trademarks, website content, or other intellectual property.

Raj & Raj may collect information necessary to process orders, deliver products, receive payments, provide customer support, manage warranty claims, prevent fraud, and comply with legal obligations.

Personal information will be handled in accordance with the company's Privacy Policy and applicable data protection laws.

Where required, the company will provide appropriate privacy notices, obtain valid consent, implement reasonable security safeguards, and explain how customers can exercise their applicable rights.

Customers should review the Privacy Policy for details about data collection, use, retention, sharing, cookies, and contact procedures.

Our website may use third-party payment gateways, delivery services, analytics tools, or external links.

Third-party services may be subject to their own terms and privacy policies. Raj & Raj does not control independent third-party systems, but this does not exclude any liability that may apply to Raj & Raj under law.

To the extent permitted by applicable law, Raj & Raj will not be responsible for indirect losses arising from a customer's improper use of the website or from circumstances outside the company's reasonable control.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

These terms do not remove any applicable statutory rights relating to consumer protection, product liability, defective goods, refunds, or remedies available under Indian law.

Customers may contact Raj & Raj to raise concerns regarding orders, payments, delivery, returns, refunds, warranties, or website use.

For any complaints, concerns, or assistance, customers can contact our customer support team using the following details:

Please include your order number, a description of the issue, and any relevant supporting information when submitting a complaint.

Our team will review customer complaints and respond within the timelines required under applicable law and our customer support procedures.

Customers may also seek assistance from the relevant consumer-protection authorities where appropriate.

Raj & Raj may update these Terms & Conditions to reflect changes in products, business operations, payment methods, website features, or applicable law.

The revised terms will be published on this page with an updated revision date. Changes will apply as permitted by law and will not unlawfully remove rights or remedies already available to customers.

Customers should review this page periodically.

These Terms & Conditions are governed by the laws of India.

Disputes will be handled by the competent courts or consumer authorities as applicable under Indian law. Nothing in these terms restricts a consumer's right to approach a competent consumer commission or another authority with jurisdiction.

For questions regarding these terms, orders, delivery, returns, refunds, or warranties, please contact our customer support team through the official contact details published on our website.