Return Policy

At Raj & Raj Pvt. Ltd., we are committed to providing quality furniture and a satisfactory shopping experience.

This Return Policy explains the conditions under which customers may request a return for products purchased through our website.

We encourage customers to carefully review product descriptions, dimensions, specifications, colours, and other details before placing an order.

Our standard return request period is 7 days from the date of delivery.

Returns may be considered in the following circumstances:

• The product is received damaged.
• The product has a manufacturing defect.
• An incorrect product has been delivered.
• The product is materially different from its advertised or agreed specifications.
• A return is otherwise required under applicable consumer protection laws.

Nothing in this policy limits any mandatory consumer rights under applicable law.

For standard voluntary return requests, where applicable, the product must be:

• Unused and in its original condition.
• Packed in its original packaging.
• Accompanied by the original invoice or order details.
• Complete with the accessories and components supplied with the product.

These conditions do not prevent customers from making valid claims involving damaged, defective, incorrect, deficient, or materially misrepresented products. Such claims will be assessed under applicable consumer protection laws.

Customers should submit a return request within 7 days of delivery through our official customer support email.

The 48-hour reporting period is intended to help us investigate delivery issues promptly. It does not remove any statutory consumer rights or remedies available under applicable law.

To submit a return request:

1. 1Contact us at support@rajandraj.co.
2. 2Mention your order number and registered contact details.
3. 3Explain the reason for requesting a return.
4. 4Attach photographs or videos showing the issue, where applicable.
5. 5Provide any additional information reasonably required to assess your request.

Our support team will review the request and communicate the next steps.

Once a return request is reviewed and approved:

• Raj & Raj will coordinate the return pickup.
• Customers will be informed about the pickup arrangements.
• The product may be inspected to verify the reported issue.
• Any applicable refund, replacement, or other remedy will be communicated to the customer.

After the returned product is received, our team may inspect it to verify the reported issue.

Depending on the nature of the issue and applicable law, the resolution may include:

• Repair of the product.
• Replacement of the product.
• Refund of the eligible amount.
• Another appropriate remedy required under applicable law.

We will communicate the outcome to the customer.

We generally do not accept voluntary returns for:

• Products that conform to their advertised and agreed specifications but are no longer wanted by the customer.
• Products returned solely because of a change in personal preference.
• Products that have been used or modified by the customer, where the issue is attributable to such use or modification.

These exclusions do not apply where a customer is entitled to a remedy under applicable consumer protection law.

Customers wishing to cancel an order should contact us before the product is dispatched.

Cancellation requests will be reviewed based on the order's processing and dispatch status.

Once an order has been dispatched, cancellation may not be available through the standard cancellation process. However, this does not affect any return, refund, or other rights available under applicable law.

For return requests or assistance, please contact:

Please include your order number and a description of your concern when contacting our support team.