Privacy Policy

Raj & Raj Pvt. Ltd. ("Raj & Raj", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of customers and visitors to our website.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase furniture online, contact our team, or use our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through the appropriate process.

Depending on how you use our website and services, we may collect the following categories of information.

2.1 Personal and Contact Information

When you place an order, submit an enquiry, or contact us, we may collect:

• Full name.
• Email address.
• Mobile number.
• Billing address.
• Delivery address.
• Other information you voluntarily provide to our customer support team.

2.2 Order and Transaction Information

When you purchase furniture from us, we may collect and process:

• Products purchased and quantities.
• Order number and order history.
• Order status and delivery information.
• Billing details and applicable charges.
• Payment status and transaction references.
• Return, refund, cancellation, and warranty claim information.

2.3 Payment Information

Online payments may be processed through third-party payment gateways or other authorised payment providers. Depending on the payment method, these providers may process payment-related information to complete transactions and prevent fraud.

Raj & Raj does not intend to collect or store complete card security codes, payment passwords, or OTPs.

Customers should enter payment credentials only through the authorised payment interface. Information collected and retained by the payment provider is governed by its applicable terms and privacy policy.

2.4 Technical and Usage Information

Depending on the website configuration and tools in use, certain technical information may be collected, including:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and interactions with the website.
• Date, time, and duration of visits.
• Cookies or similar identifiers.

We will collect such information only through technologies and processes actually implemented on our website and in accordance with applicable law.

We may use personal information for legitimate business purposes, including:

• Processing and confirming online orders.
• Receiving and verifying payments.
• Arranging shipping and delivery.
• Providing order updates and customer support.
• Handling cancellations, returns, refunds, and warranty claims.
• Responding to enquiries and complaints.
• Maintaining website security and preventing fraud.
• Improving website functionality and customer experience.
• Maintaining business, tax, accounting, and transaction records.
• Complying with legal and regulatory obligations.

We will not use personal information for unrelated purposes without an appropriate lawful basis or consent where required.

Where required by applicable law, we will obtain your consent before collecting or processing personal information for the relevant purpose.

If we send promotional emails, SMS messages, or other marketing communications, we will provide an appropriate way to opt out or withdraw consent where applicable.

You may request that we stop sending promotional communications by contacting support@rajandraj.co or using the unsubscribe option where available.

Opting out of promotional communications will not necessarily stop essential messages relating to existing orders, payments, deliveries, security, or legal obligations.

Our website may use cookies or similar technologies to:

• Support essential website functionality.
• Remember customer preferences.
• Maintain shopping-cart information.
• Improve website performance.
• Measure website usage.

The actual cookies used will depend on the website's configuration and any third-party tools integrated into it. Where required, we will obtain consent before using non-essential cookies or similar technologies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping-cart or checkout features.

We may share relevant information with authorised third parties when reasonably necessary to operate our business, including:

• Payment providers for payments and refunds.
• Delivery and logistics partners to deliver furniture.
• Website and technology providers for hosting, functionality, security, and support.
• Authorised customer service providers.
• Professional advisers such as accountants, auditors, or legal advisers.
• Government authorities or regulators where disclosure is required by law or a lawful order.

We expect service providers handling personal information on our behalf to protect it appropriately and use it only for authorised purposes, subject to applicable law and contractual arrangements.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, accounting, tax, consumer protection, and other recordkeeping requirements.

Order and transaction records may need to be retained for business or legal purposes. Information that is no longer required should be deleted, anonymised, or otherwise handled in accordance with applicable law.

Retention periods may vary depending on the type of information, the nature of the transaction, outstanding disputes, and applicable legal obligations.

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse. Depending on our systems and operational requirements, safeguards may include:

• Access controls.
• Secure connections.
• Appropriate authentication.
• System monitoring.
• Backups.
• Access restrictions.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

Subject to applicable law, you may have the right to:

• Request information about personal data we process about you.
• Request correction or updating of inaccurate information.
• Request deletion where applicable.
• Withdraw consent where processing is based on consent.
• Raise a concern or complaint about how your personal information is handled.
• Exercise other rights available under applicable data protection laws.

To make a privacy-related request, contact support@rajandraj.co. We may need to verify your identity before acting on a request.

Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

We will respond to requests in accordance with applicable law and the procedures in effect at the time of the request.

Our website is intended for people who are legally capable of entering into the relevant transactions.

We do not knowingly seek to collect children's personal information in violation of applicable law. Where processing children's personal data is subject to specific consent or other requirements, we will follow the applicable legal requirements.

If you believe that a child has provided personal information to us inappropriately, please contact support@rajandraj.co so that we can review the matter.

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. These third parties may have their own privacy policies and data-handling practices.

Raj & Raj does not control independent third-party websites and encourages users to review their privacy policies before providing personal information.

This section does not exclude any responsibility that Raj & Raj may have under applicable law.

Some service providers may process or store information in locations outside your state or country, depending on the services used by our website.

Where personal information is transferred or accessed across borders, Raj & Raj will follow applicable legal requirements and any relevant restrictions on such transfers.

If you have any questions, concerns, complaints, or requests regarding your personal information, privacy, orders, or our services, please contact our support team.

Our team will review your queries and concerns and respond in accordance with applicable laws and our customer support procedures. Please include a description of your request and relevant order information where applicable.

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, data-handling practices, or applicable law.

Any revised version will be published on this page with an updated "Last Updated" date. Where required, we will provide additional notice or obtain consent for material changes in our processing practices.

We encourage customers to review this page periodically.

For questions about this Privacy Policy or the handling of your personal information, please contact:

We will review privacy-related enquiries and respond in accordance with applicable law.